OnePlus Introduces 'Green Line Worry-Free Solution' with Lifetime Screen Warranty in India
Discover OnePlus' Green Line Worry-Free Solution, offering lifetime screen warranty and free replacements for affected AMOLED displays in India. Learn about enhanced durability, upgrade vouchers, and customer-focused care.
kowshik Reddy
OnePlus has taken a major step toward addressing a persistent issue faced by users of its AMOLED smartphones—the green line display fault. This phenomenon, caused by pixel or display panel issues, manifests as vertical green lines on the screen, significantly impacting the user experience. Acknowledging the inconvenience caused, OnePlus has rolled out the Green Line Worry-Free Solution in India, which offers a lifetime screen warranty for all affected devices.
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Lifetime Screen Warranty
OnePlus has committed to providing free screen replacements for devices affected by the green line issue. This initiative applies to a range of OnePlus models, including certain devices from the OnePlus 8 and 9 series. The warranty ensures that users can have their screens repaired or replaced without any cost if the green line issue occurs, as long as the damage is not due to external factors like accidental drops. -
Technological Improvements
To mitigate the green line issue in future devices, OnePlus has enhanced the durability of its AMOLED screens. Collaborating with leading display manufacturers, the company has added advanced protective layers to minimize exposure to moisture and oxygen—key factors that degrade display quality. Additionally, OnePlus has intensified its quality testing processes, subjecting displays to over 180 tests, including extreme environmental simulations, to ensure reliability. -
Customer Support Accessibility
Users experiencing the issue are encouraged to visit their nearest OnePlus service center for diagnosis and resolution. OnePlus has reiterated its commitment to customer satisfaction, ensuring prompt support and professional handling of complaints.
Impact on Users and Industry Standards
This initiative highlights OnePlus’ dedication to after-sales service and quality assurance. By proactively addressing a widespread issue, the company has set a high standard in the smartphone industry for customer care. This move is expected to reinforce user trust and inspire similar efforts from other manufacturers to address recurring hardware issues transparently.
A OnePlus Mobile with Green Line screen issue
Customer Statement
OnePlus India has expressed regret for the inconvenience caused by the green line issue, stating:
"We understand the frustration this has caused our users and are committed to resolving it with care and accountability. Thank you for your patience and trust in OnePlus."
Availability
The Green Line Worry-Free Solution is now available across India, and users can contact OnePlus support or visit service centers for assistance.
This initiative not only addresses current issues but also demonstrates OnePlus’ long-term vision for reliability and customer satisfaction. It further solidifies its reputation as a customer-focused brand in a competitive smartphone market.
